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Terms & Conditions
1. Returns & Refunds
1.1 In-Stock Items
Customers may return items that are in stock within 14 days from the date of purchase. To be eligible for a full refund, the item must be returned in its original packaging, which should be in perfect condition. Items that are damaged, used, or not in their original packaging will not be accepted for return. Customers also have the option to exchange the returned item for another set.
1.2 Opened Products
Please note that products that have been opened or used cannot be accepted for return. We advise customers to carefully inspect items upon receipt to ensure they are satisfactory before use.
1.3 On-Order Items / Special Request Items
Returns for items that are on order are generally not accepted unless the product is typically available in stock. Customers should be aware that once an order is placed for an out-of-stock item, it is considered final and non-returnable.
2. Order Confirmation
2.1 Confirmation Process
After placing an order through our website, customers will receive an automated order confirmation email that includes details of the purchased items, pricing, and estimated delivery times. Following this, we will personally reach out to confirm the order and discuss any specific requirements or questions
3.1 Payment for Unordered Items
If a buyer submits payment for an item that has not yet been ordered, they may request a full refund. Alternatively, the payment can be applied to another item available in our inventory. In cases of exchanges, any price differences will be calculated and communicated to the customer prior to finalizing the transaction.
3.2 Processing Time for Refunds
Refunds will be processed within 14 business days of receiving the returned item. The refund will be issued to the original payment method used during the purchase. Please allow additional time for the bank or payment processor to reflect the refund in your account.
3. Payments & Refunds
4. Contact Information
4.1 Customer Support
For any questions or concerns regarding returns, exchanges, or order confirmations, please do not hesitate to reach out to us. You can contact us via email at sales@brickhubmata.com or on our social media accounts. We aim to respond to all inquiries within 48 hours.
5. Amendments
5.1 Policy Changes
We reserve the right to amend these terms and conditions at any time. Customers are encouraged to review these terms periodically for any updates. Continued use of our services following changes indicates acceptance of the new terms.
By placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Brickhub; we appreciate your business and look forward to serving you!